Roselia Clothing

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. SHIPPING COSTS APPLY TO RETURNS.

Can I return my order?

Yes, returns are possible.
If you are not satisfied with the products you ordered, you have the option to return them within 30 days of receiving your order.
In this case, the order must meet the following conditions:

1. The order still includes all relevant parts, accessories, and the original packaging, and the product is returned in the same condition in which it was received.

2. Only normal handling of the product is permitted. Damage caused by careless or improper handling is excluded.

3. Products for which hygiene is important must be thoroughly cleaned before starting the return process.

4. If the product is defective, the defect must have been identified immediately upon receipt.

5. We reserve the right to charge the customer for the return shipping costs.

6. The return will be processed within 7 business days. Provided that all conditions are met, the return will be officially approved within this period.

WE RESERVE THE RIGHT TO REFUSE TO ACCEPT RETURNED PRODUCTS IF WE SUSPECT THAT THE PRODUCTS HAVE BEEN USED OR DAMAGED THROUGH NO FAULT OF OUR OWN.

How can I return my order?

If your order meets the above conditions, follow the steps below to start the return process:

• Send an email to: info.roseliaclothing@gmail.com

• Make sure your email contains the following information:

  • Order number

  • Reason for the return request

  • Photo of the product in case of damage or breakage

  • Customer's first and last name

  • Customer's address

We will then contact you and provide you with the correct return address.
Never send the return directly to the original sender. We will provide you with the correct return address after we receive your request.
You, as the customer, are responsible for the shipping costs associated with returning the product.
The consumer has a right of withdrawal in accordance with the following provisions, provided that they are a natural person entering into a legal transaction for purposes that are not primarily related to their commercial or professional activity.

A. TERMS OF WITHDRAWAL

Right of withdrawal

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received or accepted the last product in your order.
Because we operate with a fully automated system, orders are processed immediately once they are submitted. Therefore, we are unable to stop the shipping process once the order has been processed and shipped.
To exercise your right of withdrawal, you must inform Roselia Clothing of your decision to withdraw from this contract by means of a clear statement, for example by email.
The withdrawal process is completed once we receive the returned products.
The cost of returning the products is borne by the buyer.

Orders already in transit

As our products are shipped from Asia, there may be longer transit times, which are beyond our control.
If the products are already on their way to you, cancellation is no longer possible. Please wait until you receive the products and then return them.
You may, of course, inform us in advance of your intention to cancel the order.
To help us process your return as quickly as possible, please send us confirmation or proof of shipment once the return has been made.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, excluding delivery costs, unless otherwise required by applicable law.
Any additional costs resulting from your choice to use a delivery method other than the least expensive standard delivery method offered by us will not be refunded.
The refund will be made without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal from this contract and receive the returned products.
For the refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.
You will not incur any charges for receiving the refund.
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.