We're here to help. If you can't find what you're looking for, write to us at info.roseliaclothing@gmail.com
🚚 Shipping & Delivery
How long does it take for my order to arrive?
Orders are processed within 1–3 business days. Delivery time is 7 to 14 business days. You'll receive an email with your tracking number.
Do you ship across the United States?
Yes, we ship to all 50 states. For remote areas, delivery time may be slightly longer.
Is shipping free?
Yes, shipping is completely free on all orders — no minimum purchase required.
Can I track my order?
Yes. You'll receive an email with the tracking number as soon as your order leaves our warehouse.
📐 Sizes & Fit
How do I know which size I need?
Each product includes a size guide. If you're between two sizes, we recommend going with the larger one for a more comfortable fit.
What sizes do you carry?
From XS to 5XL, depending on the product. Fashion is for every body.
How do the dresses and sets fit?
Most pieces have a relaxed, comfortable cut. Each product description notes whether the fit runs slim or oversized.
What materials are the clothes made of?
We work mainly with linen, cotton, and lightweight fabrics. The composition is listed in each product description.
💳 Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
Is it safe to shop here?
Yes, we use SSL encryption and never store your card details.
Is there a volume discount?
Yes. Buy 2 items and get 10% off, 3 items for 15% off, 4 items for 20% off, and 5 or more for 25% off. The discount is applied automatically at checkout — no code needed.
🔄 Returns
Can I return a product?
Yes, you have 30 days to return items and it's free. The product must be unworn and with the original tags.
How do I request a size exchange?
Email us at info.roseliaclothing@gmail.com with your order number and the size you'd like. Exchanges are free.
When will I receive my refund?
Within 5–7 business days after we inspect the returned item, using your original payment method.
What if the product arrives defective?
Email us with photos at info.roseliaclothing@gmail.com and we'll replace it at no cost.
💬 Contact
How can I contact you?
Email: info.roseliaclothing@gmail.com. We respond within 24 business hours.
Do you have Instagram?
Yes, follow us at @roseliaclothing for new arrivals and exclusive offers.
Is there a discount for first-time buyers?
Yes, sign up for our newsletter and get 10% off your first order.